AccuRIP Emerald Not Printing (APPLE)

You may be able to print from the currently installed printer driver but fails when printing via the AccuRIP Emerald print driver. This may occur for a few reasons, including a clog in the printhead, non-genuine printer driver, or driver settings. Follow the directions below to resolve these issues and print via AccuRIP Emerald without issue.

First, check the printer's health:

Print a nozzle check from the genuine manufacturer printer driver utility. If the printed nozzle check shows signs of a clogged printhead, run cleanings from the printer driver utility. All portions of the print must be clean. 

If the nozzle check is perfect, proceed to Printer Driver Rebuild instructions. Otherwise, address the clog before continuing. Check the ink levels in each tank or use a proper head cleaning fluid such as Amaze-INK.

• Canon users: A clogged printhead may only show the PGBK section printed. This is not the portion of the print head the ABI feature uses with Canon. Clean it using the Canon printer driver utility (up to 3 deep cleanings or 5 regular cleanings) until the CMYK portions are all clear.

Printer Driver Rebuild:

For users with a clean Nozzle Check the issue might be with the printer driver or port assignment. Here’s how to fix both. 

Even if your printer prints a clean nozzle check, it might not be using the correct printer driver for AccuRIP. Mac sometimes installs AirPrint printer drivers that work for basic tasks, but AccuRIP needs a genuine manufacturer printer driver.

Mac users:

1. Check and update the printer driver:
   • Check if the "Kind" shows as AirPrint:
     1. Open System Preferences/Settings.
     2. Go to Printers & Scanners.
     3. Locate your printer in the list of installed printers.
     4. Click on the printer and check the Kind field.
     5. If the "Kind" shows as "AirPrint" this is a generic printer driver, delete the printer driver and set up the genuine manufacturer (OEM) printer driver for the printer model. Download and run the genuine printer driver installer from the printer manufacturer's support site.
        
        
2. Check the AccuRIP Emerald printer driver:
   • If you do not see an AccuRIP Emerald print driver in the list of printer drivers, open the AccuRIP Emerald software and from the Support section, click Build Print Driver to build the printer driver.
     
     
3. Open AccuRIP Emerald:
   • AccuRIP Emerald is required to be running for printing. If AccuRIP was open when a new manufacturer OEM printer driver was created, close then reopen AccuRIP to see the newly added printer driver.
   • Clear the image preview if needed (CLEAR button, hold ALT/Option + Click Clear to clear all).
   • Print the Emerald Test Page (Support > Print Test). If the test print prints successfully, you can move forward.
     
     
4. Select "AccuRIP Emerald" in your graphics program's print window:
   • Once printed from your graphics application via the AccuRIP Emerald print driver, go to the AccuRIP Emerald software. Click Print in Emerald, and the file showing in the Proof Positive Preview should now print.

Additional tips:

• Printing from Corel: Make sure to have the correct PPD set in the print window. Video Walkthrough >
• Printing to a wide format printer: Video Walkthrough >
• Printing to a desktop printer: Video Walkthrough >