Having trouble printing from AccuRIP Emerald but not other programs? Follow this step-by-step guide to fix printing errors by resolving driver issues, clogged printheads, or incorrect settings.

Step 1: Check the printer's health

First, check the ink levels of the printer, if the levels are ample, print a nozzle check using the printer's manufacturer driver utility. If the nozzle check shows signs of a clogged printhead, run cleaning cycles through the utility until the print is clean. If the nozzle check is perfect, proceed with the Printer Driver Rebuild instructions.Using a head-cleaning fluid like Amaze-INK will help with stubborn/severe clogs.

Print a nozzle check on a printer with no front touch screen panel:

1. Go to CONTROL PANEL> View DEVICE and PRINTERS
2. Click DEVICES and SCANNERS
3. Go to PREFERENCES> MAINTENANCE
4. Select the NOZZLE CHECK option

 Print a nozzle check on a printer with a front touch screen panel:

1. Select SETUP/MAINTENANCE menu
2. Choose PRINT NOZZLE CHECK

NOTE: Canon users: A clogged printhead may only show the PGBK section printed. This is not the portion of the print head the ABI feature uses with Canon. Clean it using the Canon printer driver utility (up to 3 deep cleanings or 5 regular cleanings) until the CMYK portions are all clear. For most Canon models, hold the RESUME button until the POWER lamp flashes white twice, then release to print the nozzle check.

Step 2: Printer Driver Rebuild

If the nozzle check is clean, the issue may be with the printer driver or port assignment. Windows often installs a generic driver, but AccuRIP requires the genuine manufacturer driver for proper printing. Here's how to fix it.

Check and update the printer driver:

Check if the "EscP/2" driver is listed. This is a generic driver. To ensure proper printing, update it to the genuine printer manufacturer (OEM) driver.

1. Open the Control Panel and go to Devices and Printers.
2. Right-click the printer driver and select Printer Properties.
3. In the Printer Properties window, go to the Advanced tab.
4. Under the Driver section, check if "EscP/2" is listed. If so, update it to the genuine OEM driver for proper printing.

Update the printer driver:

1. Delete the existing printer driver:

• Right-click on the printer and select Remove device.
• Confirm the removal.

2. Rebuild the printer driver:

• Download and run the printer driver installer from the printer manufacturer's support site. Click on Add a printer and follow the on-screen instructions to reinstall the printer using the genuine printer manufacturer's print driver.

Step 3: Check the AccuRIP Printer Driver

If there is no AccuRIP Emerald print driver in the list of printer drivers, open the AccuRIP Emerald software and from the Support section, click Build Print Driver to build the printer driver.

 To check the Port Number for the AccuRIP printer driver:

1. Open the Control Panel and go to Devices and Printers.
2. Right-click on the AccuRIP Emerald printer and select Printer Properties.
3. In the Printer Properties window, go to the Ports tab.
4. Ensure the port number is set to 1786. If not, adjust it accordingly.

Step 4: Open AccuRIP Emerald

AccuRIP Emerald must be open and running for printing. If a new OEM printer driver was installed while AccuRIP was open

1. Close and reopen AccuRIP to recognize the new driver, making sure to clear the image preview if needed (CLEAR button, hold ALT/Option + Click Clear to clear all).
2. Print the Emerald Test Page (Support > Print Test). If the test prints successfully, move forward to the next step.

Step 5: Select “AccuRIP Emerald” in the graphics application print window

Once printed from the graphics application via the AccuRIP Emerald print driver, go to the AccuRIP Emerald software. Click Print in Emerald, and the file showing in the Proof Positive Preview should now print.

Additional Tips:

• Printing from Corel: Make sure to have the correct PPD set in the print window. Video Walkthrough >
• Printing to a wide format printer: Video Walkthrough >
• Printing to a desktop printer: Video Walkthrough >