AccuRIP Emerald Not Printing (WINDOWS)

Fix printing errors with AccuRIP Emerald on Windows by resolving driver issues, clogged printheads, or incorrect settings. Step-by-step guide.

First, check the printer's health:

Print a nozzle check from the genuine manufacturer printer driver utility. If the printed nozzle check shows signs of a clogged printhead, run cleanings from the printer driver utility. All portions of the print must be clean.

If the nozzle check is perfect, proceed to Printer Driver Rebuild instructions. Otherwise, address the clog before continuing. Check the ink levels in each tank or use a proper head cleaning fluid such as Amaze-INK.

• Canon users: A clogged printhead may only show the PGBK section printed. This is not the portion of the print head the ABI feature uses with Canon. Clean it using the Canon printer driver utility (up to 3 deep cleanings or 5 regular cleanings) until the CMYK portions are all clear.

Printer Driver Rebuild:

For users with a clean Nozzle Check the issue might be with the printer driver or port assignment. Here’s how to fix both.

Even if your printer prints a clean nozzle check, it might not be using the correct printer driver for AccuRIP. Windows sometimes installs a generic printer driver that works for basic tasks, but AccuRIP needs a genuine manufacturer printer driver.

Windows users:

1. Check and update the printer driver:
   • Check if the EscP/2 driver is set up:
     1. Open the Control Panel.
     2. Go to Devices and Printers.
     3. Locate the printer driver in the list of installed printers.
     4. Right-click on the printer driver and select Printer properties.
     5. In the Printer Properties window, go to the Advanced tab.
     6. Under the Driver section, check the name of the driver.
     7. If the driver is listed as "EscP/2" this is a generic printer driver, you will need to update it to the genuine printer manufacturer (OEM) print driver.
   • Update the printer driver:
     1. Delete the existing printer driver:
        • Right-click on the printer and select Remove device.
        • Confirm the removal.
     2. Rebuild the printer driver:
        • Download and run the printer driver installer from the printer manufacturer's support site. Click on Add a printer and follow the on-screen instructions to reinstall the printer using the genuine printer manufacturer print driver.
          
          
2. Check the AccuRIP Emerald printer driver:
   • If you do not see an AccuRIP Emerald print driver in the list of printer drivers, open the AccuRIP Emerald software and from the Support section, click Build Print Driver to build the printer driver.
   • Check the Port Number for the AccuRIP Emerald Print Driver:
     1. Open the Control Panel.
     2. Go to Devices and Printers.
     3. Locate the AccuRIP Emerald printer driver in the list of installed printers.
     4. Right-click on the AccuRIP Emerald printer and select Printer properties.
     5. In the Printer Properties window, go to the Ports tab.
     6. Ensure the port number listed is 1786. If it is not, you will need to adjust it to match this requirement.
        
        
3. Open AccuRIP Emerald:
   • AccuRIP Emerald is required to be open and running for printing. If AccuRIP was open when a new manufacturer OEM printer driver was created, cl ose then reopen AccuRIP to see the newly added printer driver.
   • Clear the image preview if needed (CLEAR button, hold ALT/Option + Click Clear to clear all).
   • Print the Emerald Test Page (Support > Print Test). If the test print prints successfully, you can move forward.
     
     
4. Select "AccuRIP Emerald" in your graphics program's print window:
   • Once printed from your graphics application via the AccuRIP Emerald print driver, go to the AccuRIP Emerald software. Click Print in Emerald, and the file showing in the Proof Positive Preview should now print.

Additional tips:

• Printing from Corel: Make sure to have the correct PPD set in the print window. Video Walkthrough >
• Printing to a wide format printer: Video Walkthrough >
• Printing to a desktop printer: Video Walkthrough >